CallMiner

Solutions

Solutions
Why CallMiner?

See how we help you translate customer insights into business value.

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Contact Center Experience

Frontline Agent Experience

Boost frontline agent performance and satisfaction with AI-driven insights. Improve training, reduce churn, and elevate customer interactions with CallMiner.

Quality Management

Ensure quality assurance and maintain compliance with CallMiner’s AI-powered quality management and analytics solutions. Learn more today.

Contact Center Efficiency

Boost contact center performance with AI-driven insights. Optimize call handling, costs, and customer satisfaction with CallMiner’s efficiency solutions.

Risk & Compliance

Strengthen compliance and reduce risks with CallMiner’s AI-driven risk mitigation and compliance analytics solutions. Learn more today.

Fraud Detection

Detect and prevent fraud with AI-driven conversation analytics. Enhance security, reduce risk, and protect your organization with CallMiner's fraud detection tools.

Sales Effectiveness

Enhance sales effectiveness and improve customer interactions with CallMiner’s AI-powered sales solutions. Learn more today.

Experience Management

Customer Experience

Unlock powerful customer experience analytics with AI-driven insights. Improve satisfaction, loyalty, and engagement across interactions with CallMiner.

Product Experience

Elevate product experience and gather actionable customer feedback with CallMiner's advanced analytics and AI solutions. Learn more today.

Brand Experience

Boost customer loyalty with CallMiner's brand experience analytics solutions. See how you can enhance your brand's performance using advanced analytics.

Industry

Healthcare

Enhance patient care and operational efficiency with AI-driven healthcare analytics. Improve outcomes, reduce costs, and ensure compliance with CallMiner.

Communications

Boost communication efficiency with CallMiner's conversation analytics for communications. See how you can enhance customer interactions and performance.

Retail

Enhance retail customer experiences and drive sales with CallMiner's AI-driven analytics and optimization solutions. Learn more today.

Finance & Banking

Improve risk management and customer experience in finance and banking with AI-powered analytics. Enhance decision-making, compliance, and operational efficiency.

Collections

Enhance collections performance with CallMiner's collection contact center analytics. See how you can optimize recovery rates and customer interactions.

Insurance

Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.

Energy & Utilities

Enhance operational efficiency and customer experience in energy and utilities with AI-driven analytics. Drive insights, reduce costs, and ensure compliance.

BPO

Explore CallMiner's business process outsourcing solutions to enhance call center efficiency and performance with advanced analytics. Learn more today.

Travel & Hospitality

Elevate guest experience and optimize operations with CallMiner’s AI-driven solutions for travel and hospitality industries. Learn more today.

Technology

Drive technological innovation and operational excellence with CallMiner’s tailored AI solutions for tech professionals. Learn more today.

Products

Products
CallMiner Eureka Platform

Analyze customer interactions at the deepest levels to gain insight into customer interactions at scale.

Learn More

PRODUCT SUITE

  • Advanced AI
  • Analyze
  • Coach
  • RealTime
  • Outreach
  • Visualize
  • Redact
  • Record
  • Screen Record
  • Solution Catalogue
  • Integrations

Customers

Customers
Customer Stories

Learn how we’ve helped businesses like yours grow and transform.

View all

Explore

  • Customer Success
  • Professional Services
CallMiner Customer Connect

Learn more about our customer community where you can ask, share, discuss, and learn with peers.

Resources

Resources
Learning Center

Learn from our experts with these whitepapers, webinars, and case studies.

Explore All


CallMiner is the Leader!

The Forrester Wave™: Conversation Intelligence for Customer Service, Q3, 2023

CallMiner is a Leader!

The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024

Additional Resources

  • Blog
  • Events
  • Frequently Asked Questions
  • Support
CX Landscape Report

CallMiner's annual market research explores how AI-driven insights can enhance CX and business outcomes.

Company

Company
About Us

Discover where we’ve come from and where we’re going.

Meet CallMiner

Explore

  • Leadership
  • Investors & Board
  • Newsroom
  • Partners
  • Careers
  • Security
Contact Us

Explore product demos and get more pricing details.

Watch Demo Videos
Request a Demo
CallMiner

Solutions

Why CallMiner? Industry Solutions Use Case Solutions Role Solutions

Contact Center Experience

Frontline Agent Experience Quality Management Contact Center Efficiency Risk & Compliance Fraud Detection Sales Effectiveness

Experience Management

Customer Experience Product Experience Brand Experience

Industry

Healthcare Communications Retail Finance & Banking Collections Insurance Energy & Utilities BPO Travel & Hospitality Technology

Products

Advanced AI Eureka Analyze Coach RealTime Outreach Visualize Redact Record Screen Record Solution Catalogue Integrations

Customers

CallMiner Customer Stories Customer Success Professional Services CallMiner Customer Connect

Resources

Learning Center Blog CallMiner CX Landscape Report CallMiner Research Lab Events Support CallMiner is the Leader! CallMiner is a Leader!

Company

About Us Leadership Investors & Board Newsroom Partners Careers Security
Watch Demo Videos
Request a Demo
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Sample content thumbnail Featured 
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Sample content thumbnail Featured 
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Sample content thumbnail Featured 
ResultsCX Leverages CallMiner's AI-Powered Analytics to Drive Customer Satisfaction and Sales for Health Insurer
Sample content thumbnail Featured 
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Advanced AI Capabilities
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Contact Summarization
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