CallMiner

Solutions

Solutions
Why CallMiner?

See how we help you translate customer insights into business value.

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Contact Center Experience

Frontline Agent Experience

Deliver exceptional frontline agent experiences to improve employee productivity and engagement, as well as improved customer experience.

Quality Management

Leverage intelligence to more effectively manage your QA program at scale, driving quality outcomes and improving CX.

Contact Center Efficiency

Improve customer experience with operational efficiency and quality in the contact center.

Risk & Compliance

Understand voice and text conversations to uncover the insights needed to improve compliance and reduce risk.

Fraud Detection

Analyze 100% of customer conversations to fight fraud, protect your brand reputation, and drive customer loyalty.

Sales Effectiveness

Leverage sales conversations to more effectively identify behaviors that drive conversions, improve trainings and meet your numbers.

Experience Management

Customer Experience

Reveal patterns and insights at scale to understand customers, better meet their needs and expectations, and drive customer experience excellence.

Product Experience

Use customer insights to power product-market fit and drive loyalty. Improve quality and safety, identify competitive threats, and evaluate innovation opportunities.

Brand Experience

Capture unsolicited, in-the-moment insights from customer interactions to better manage brand experience, including changing sentiment and staying ahead of crises. 

Industry

Healthcare

Conversation analytics provides business insights that lead to better patient outcomes for the professionals in the healthcare industry.

Communications

Make your telecom and communications teams stand out from the crowd and better understand your customers with conversation analytics software.

Retail

Take your omnichannel retail and eccommerce sales and customer experience to new heights with conversation analytics for deep customer insights.

Finance & Banking

Delivering the best customer experience and staying compliant with financial industry regulations can be driven through conversation analytics.

Collections

Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.

Insurance

Conversation analytics makes it possible to understand and serve insurance customers by mining 100% of contact center interactions.

Energy & Utilities

Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations.

BPO

Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value.

Travel & Hospitality

Drive CX, loyalty and brand reputation for your travel and hospitality organization with conversation intelligence.

Technology

Conversation analytics provides business insights that lead to better CX and business outcomes for technology companies.

Products

Products
CallMiner Eureka Platform

Analyze customer interactions at the deepest levels to gain insight.

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PRODUCT SUITE

  • Analyze
  • Coach
  • RealTime
  • Visualize
  • Redact
  • Record
  • Screen Record
  • Integrations

Customers

Customers
Customer Stories

Learn how we’ve helped businesses like yours grow and transform.

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  • Customer Success
CallMiner Customer Connect

Visit our customer community to ask, share, discuss, and learn with peers.

Resources

Resources
Learning Center

Learn from our experts with these whitepapers, webinars, and case studies.

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Additional Resources

  • Blog
  • CallMiner Research Lab
  • Events
  • Frequently Asked Questions
  • Support
CX Landscape Report

CallMiner lifts the lid on recent CX industry trends

Company

Company
About Us

Discover where we’ve come from and where we’re going.

Meet CallMiner

Explore

  • Leadership
  • Investors & Board
  • Newsroom
  • Partners
  • Careers
  • Security
Contact Us

Explore product demos and get more pricing details.

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CallMiner

Solutions

Why CallMiner? Industry Solutions Use Case Solutions Role Solutions

Contact Center Experience

Frontline Agent Experience Quality Management Contact Center Efficiency Risk & Compliance Fraud Detection Sales Effectiveness

Experience Management

Customer Experience Product Experience Brand Experience

Industry

Healthcare Communications Retail Finance & Banking Collections Insurance Energy & Utilities BPO Travel & Hospitality Technology

Products

Eureka Analyze Coach RealTime Visualize Redact Record Screen Record Integrations

Customers

CallMiner Customer Stories Customer Success CallMiner Customer Connect

Resources

Learning Center Blog CallMiner Research Lab Events Support Forrester Wave

Company

About Us Leadership Investors & Board Newsroom Partners Careers Security
Watch Demo Videos
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